ServiceNow Stories - Page 12

Asian Stories

ServiceNow stories

ServiceNow appoints new VP to boost Asia operations

ServiceNow has appointed Melissa Ries as Group Vice President for Asia & Korea and Yen Yen Tan to its Global Advisory Council to boost operations in the region.

By Melvin Hipolito • 3 min read • Wed, 2nd Apr 2025

Global Stories

ServiceNow stories

Digital Transformation

Fujitsu named leader in ServiceNow report for Asia Pacific

Fujitsu has been named a leader in the 2025 ISG Provider Lens ServiceNow report for Asia Pacific, excelling in consulting, managed services and innovation.

By Kaleah Salmon • 2 min read • Fri, 16th May 2025

Data Protection

Okta names Mike Reddie to lead Australia & New Zealand region

Okta has named Mike Reddie as VP and GM for Australia and New Zealand to lead growth and enhance cybersecurity amid rising AI threats.

By Melvin Hipolito • 2 min read • Thu, 15th May 2025

Partner Programmes

KPMG launches AI Trust suite to aid risk & compliance efforts

KPMG launches AI Trust services with ServiceNow to help firms improve AI governance, risk management, and compliance across all stages of AI adoption.

By Sean Mitchell • 4 min read • Thu, 8th May 2025

Data Analytics

Teradata links with ServiceNow to boost AI agents & analytics

Teradata will integrate its analytics platform with ServiceNow's Workflow Data Fabric, enhancing AI-driven workflows for joint customers by late 2025.

By Moritz Florian • 2 min read • Thu, 8th May 2025

Customer Relationship Management

NICE & ServiceNow partner on AI to unify customer service

NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.

By Shannon Williams • 4 min read • Thu, 8th May 2025

Digital Transformation

Apsen Farmacêutica boosts ERP automation, avoids costly migration

Brazilian firm Apsen Farmacêutica avoids costly SAP migration by partnering with Rimini Street and ServiceNow to automate workflows on SAP ECC 6 platform.

By Melania Watson • 5 min read • Thu, 8th May 2025

Customer Relationship Management

ServiceNow unveils AI Platform to unify operations

ServiceNow launches a new AI Platform unifying data, intelligence and orchestration to boost enterprise-wide automation and operational efficiency globally.

By Jed Nykolle Harme • 4 min read • Thu, 8th May 2025

Customer Relationship Management

ServiceNow unveils agentic AI platform built for trust and scale

ServiceNow launches AI Control Tower and next-gen CRM, aiming to transform enterprise operations with advanced AI and unified management.

By Sean Mitchell • 6 min read • Wed, 7th May 2025

Digital Transformation

Denis Maguire to lead New Relic enterprise sales in Australia

New Relic appoints Denis Maguire as Senior Director of Enterprise Sales for Australia and NZ, aiming to boost growth with enhanced observability solutions.

By Melvin Hipolito • 3 min read • Tue, 6th May 2025

IT service management

Cloudhouse & ServiceNow join forces to boost IT governance

Cloudhouse partners with ServiceNow to boost IT governance via integrated Guardian platform, enhancing application compatibility and infrastructure visibility.

By Shannon Williams • 2 min read • Mon, 5th May 2025

Phishing

Abnormal AI launches autonomous agents to advance email security

Abnormal AI unveils two new autonomous tools, AI Phishing Coach and AI Data Analyst, to boost employee training and email security amid rising cyber threats.

By Catherine Knowles • 3 min read • Wed, 30th Apr 2025

Software-as-a-Service

Tray.ai launches ITSM Agent to automate IT support tasks

Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.

By Kaleah Salmon • 4 min read • Mon, 28th Apr 2025

Unified Communications

Ferrovial boosts efficiency & safety with DXC AI Workbench

DXC Technology has launched its AI Workbench, aiding enterprises like Ferrovial to scale AI with secure, compliant, and customisable solutions across operations.

By Sean Mitchell • 3 min read • Thu, 24th Apr 2025

Digital Transformation

New Relic revamps partner programme with AI & incentives

New Relic enhances its partner programme with financial incentives, AI training, and new certifications to boost enterprise growth and AI adoption worldwide.

By Sean Mitchell • 4 min read • Thu, 17th Apr 2025

Customer Relationship Management

Deloitte boosts AI offerings with Google Cloud alliance

Deloitte has expanded its partnerships with Google Cloud and ServiceNow, unveiling over 100 AI agents aimed at revolutionising client operations across multiple sectors.

By Sean Mitchell • 3 min read • Thu, 10th Apr 2025

Data governance

Informatica unveils AI-ready cloud data management features

Informatica has launched new AI-ready cloud data management features, enhancing enterprise access to intelligent data through its CLAIRE AI engine.

By Sean Mitchell • 3 min read • Thu, 3rd Apr 2025

Stories from Other Regions

ServiceNow stories

Customer Experience

Australians spend 9.8 million hours on hold to government

A new study reveals 57% of Australians say better government customer service could sway their vote, with 9.8 million hours spent on hold to agencies in 2024.

By Shannon Williams • 3 min read • Thu, 17th Apr 2025

Marketing Technologies

Smartsheet announces new Chief Product Officer & General Counsel

Smartsheet has appointed Pratima Arora as Chief Product Officer and Nick Dunn as General Counsel, aiming to bolster innovation and governance.

By Melvin Hipolito • 2 min read • Wed, 16th Apr 2025

Amazon

LinkedIn unveils top Australian companies for 2025 careers

LinkedIn's 2025 Top Companies list ranks ServiceNow as Australia's best workplace for career advancement, followed by Atlassian, Commonwealth Bank, Amazon, and Oracle.

By Sean Mitchell • 3 min read • Tue, 8th Apr 2025