Salesforce Stories - Page 12

Asian Stories

Salesforce stories

Salesforce expands startup drive to Malaysia, Philippines

Salesforce extends its Startup Programme to Malaysia and the Philippines, targeting early-stage and AI-first ventures across South East Asia.

By Melania Watson • 3 min read • Wed, 21st Jan 2026

Global Stories

Salesforce stories

Software-as-a-Service

Anthropic plugins accelerate the shift to AI agents

Anthropic adds Claude plugins to Cowork, fuelling investor fears that agent-style AI could undermine traditional seat-based software.

By Karen Joy Bacudo • 5 min read • Fri, 6th Feb 2026

Storage

AvePoint boosts AI agent governance & cloud backups

AvePoint extends its Confidence Platform to tighten agentic AI governance and broaden multi-cloud backup across major SaaS and IaaS tools.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Feb 2026

Document Management

Smart Communications debuts AI tools for compliance-led CX

Smart Communications launches AI-powered tools to help regulated firms modernise customer communications, data capture and archiving at scale.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 5th Feb 2026

Software-as-a-Service

Infostealers increasingly target enterprise SSO access

Infostealer attacks are increasingly compromising enterprise SSO, with Flare warning 16% of late-2025 infections exposed identity access.

By Mark Tarre • 4 min read • Wed, 4th Feb 2026

Customer Relationship Management

Salesforce disputes reports it cut 4,000 roles over AI

Salesforce denies axing 4,000 jobs for AI as critics question Agentforce reliability and the need for hard-coded fallbacks in workflows.

By Karen Joy Bacudo • 5 min read • Tue, 3rd Feb 2026

Customer Relationship Management

Panera breach exposes 14m in wave of SaaS extortion attacks

Panera data breach exposes details of 14 million customers, spotlighting a surge in SaaS-focused extortion and identity-driven cyber attacks.

By Sofiah Nichole Salivio • 6 min read • Tue, 3rd Feb 2026

Data Protection

Smart Communications names Heidi Johnson to lead AI push

Smart Communications appoints Heidi Johnson as chief product and technology officer to spearhead its next phase of AI-led innovation.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 30th Jan 2026

Unified Communications

Summize raises USD $50m to grow AI contract platform

Summize raises USD $50m to accelerate its AI-powered contract platform, targeting rapid expansion across the UK and US legal markets.

By Kaleah Salmon • 4 min read • Fri, 30th Jan 2026

Software-as-a-Service

Big banks back AI while keeping core software in place

Big banks and AI leaders signal they will layer new AI tools on top of, not instead of, core enterprise software systems.

By Karen Joy Bacudo • 5 min read • Wed, 28th Jan 2026

Storage

Veeam appoints new leaders to drive data resilience push

Veeam reshapes its top team with three senior hires to sharpen its global data resilience, security and AI-driven growth strategy.

By Sofiah Nichole Salivio • 4 min read • Wed, 28th Jan 2026

Data Protection

Rocket Software unveils ContentEdge for safer GenAI

Rocket Software launches ContentEdge to give organisations safer GenAI access to sensitive unstructured data across hybrid environments.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026

Security Information and Event Management

Synechron unveils Agentic AI suite for regulated sectors

Synechron has launched an Agentic AI suite to automate mission-critical workflows in heavily regulated financial and insurance sectors.

By Catherine Knowles • 3 min read • Wed, 21st Jan 2026

Software-as-a-Service

Salesforce launches AI Slackbot as workplace agent

Salesforce rolls out upgraded Slackbot, turning the chat app into an AI-powered workplace agent for Business+ and Enterprise+ users.

By Mark Tarre • 5 min read • Thu, 15th Jan 2026

Data Analytics

Chargebacks surge threatens retailers' holiday profits

Chargebacks surge after record online holiday sales, with USD $181 billion in returns putting retailers' first-quarter profits at risk.

By Shannon Williams • 4 min read • Thu, 15th Jan 2026

Stories from Other Regions

Salesforce stories

Software-as-a-Service

AI agents surge in Australia, but integration lagging

Australian firms race to deploy AI agents, but siloed systems and weak integration threaten hoped-for productivity gains.

By Shannon Williams • 4 min read • Fri, 6th Feb 2026

Firewalls

Lumai names René Bonvanie board chair for optical AI push

Oxford optical AI spin-out Lumai names ex-Palo Alto Networks marketer René Bonvanie as board chair to spearhead its push into commercialisation.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 5th Feb 2026

Customer Relationship Management

ANZ rolls out AI-powered CRM to reshape business banking

ANZ deploys AI-powered Salesforce CRM across business bank, promising faster service, streamlined workflows and time savings for frontline staff.

By Mark Tarre • 4 min read • Thu, 5th Feb 2026

Data Protection

AI trust paradox exposes gaps in literacy & governance

Employees trust AI data more than ever, yet European and UK firms admit literacy gaps and weak governance are undermining safe adoption.

By Shannon Williams • 5 min read • Wed, 28th Jan 2026

Software-as-a-Service

SER rebrands as Doxis, unveiling document intelligence push

SER rebrands as Doxis, sharpening its focus on “document intelligence” and naming a Chief AI Officer in a wider leadership shake-up.

By Sofiah Nichole Salivio • 4 min read • Sat, 24th Jan 2026