Hospitality Stories

Asian Stories

Hospitality stories

TP opens Johor Bahru operations centre for Singapore

Singapore-based clients gain a nearby multilingual support base as TP expands Malaysian operations with a Johor Bahru centre near the border.

By Sofiah Nichole Salivio • 4 min read • This month

Global Stories

Hospitality stories

Customer Experience

Singapore Airlines refreshes in-flight dining across cabins

Passengers in premium cabins will get new tableware, wines and service touches as the carrier expands its menu overhaul across all classes.

By Joseph Gabriel Lagonsin • 3 min read • Today

Network Infrastructure

EnGenius names Rachel Saunders as Vice President of Sales

The hire signals EnGenius's push to expand across North America through partners as it tries to win more cloud networking and security business.

By Mara Sugue • 3 min read • Last week

Digital Transformation

Bixolon & Isitec boost logistics traceability printing

More than 100 printers are now supporting parcel traceability across Isitec customers' logistics sites, after a rollout designed to cut manual steps.

By Sofiah Nichole Salivio • 3 min read • Last week

Software-as-a-Service

Merlin rolls out NiCE CXone across 140 attractions

Guest service at Merlin's attractions has improved sharply, with issue resolution rising to 95% after an AI platform was rolled out.

By Sean Mitchell • 4 min read • This month

Software-as-a-Service

Manchester City extends Qualtrics deal as campus grows

Feedback tools will now cover more of the Etihad Campus as Manchester City expands year-round attractions and uses AI to speed responses.

By Sean Mitchell • 3 min read • This month

Software-as-a-Service

Merlin rolls out NiCE AI across visitor attractions

Visitors should see faster help and fewer repeat calls as Merlin links bookings, support and follow-up across 140 attractions worldwide.

By Sofiah Nichole Salivio • 4 min read • This month

Software-as-a-Service

Yooz passes 7,000 customers on record H1 2026 usage

Rising demand for finance automation helped Yooz hit record platform usage in H1 2026, with its customer base topping 7,000 worldwide.

By Karen Joy Bacudo • 3 min read • This month

Customer Relationship Management

6 Industries that need address verification

Bad address data can now trigger missed deliveries, compliance gaps and fraud risks across sectors from retail to healthcare.

By Shivani Pimpili • 5 min read • This month

Digital Signage

Intrado launches Canadian French OneAlert for alerts

Organisations serving Francophone communities can now send emergency alerts faster, without separate translation tools, via a Canadian French interface.

By Sofiah Nichole Salivio • 3 min read • Last month

Stories from Other Regions

Hospitality stories

Fintech

Square launches Uber Eats integration for Australia

Australian restaurants using Square can now cut tablet clutter and manage Uber Eats, dine-in orders and stock from one system.

By Mara Sugue • 3 min read • Last week

Data Analytics

Humanforce named major contender in two Everest tests

The dual Everest Group recognition strengthens Humanforce's push to sell a broader HCM suite to frontline employers in regulated sectors.

By Mara Sugue • 4 min read • Last week

Software-as-a-Service

Savira launches free privacy tools for small firms

More than 100,000 small businesses are now in privacy regulators' sights as tougher rules push demand for cheaper compliance tools.

By Sean Mitchell • 4 min read • This month

Data Analytics

Sunderland extends Seriös Group data partnership deal

A shared data platform is now helping Sunderland link match preparation, fan engagement and sales, as clubs chase better decisions and growth.

By Sofiah Nichole Salivio • 4 min read • This month

Customer Experience

Dojo study says Bounce cuts payment times by 30 seconds

Bounce says the switch is freeing staff for guest service after Dojo's POS setup shaved more than 30 seconds off each transaction.

By Sofiah Nichole Salivio • 3 min read • This month

Digital Transformation

COSBOA urges support to boost small business AI use

Australia could miss the productivity gains from artificial intelligence unless small firms get more practical support to use it across their operations.

By Joseph Gabriel Lagonsin • 5 min read • This month