Genesys stories
Attackers are using AI to speed up, scale and automate probes, forcing organisations to tighten governance, data flow and incident testing.
The appointments bolster Algolia's push into enterprise AI, as it seeks to turn search into a trusted retrieval layer for customer data.
The shift could help companies manage AI-driven service queries more securely as Genesys adds governance and context across customer journeys.
Travel and banking customers could see faster resolutions as enterprises shift AI from answering queries to completing tasks end to end.
Consumers in Australia and New Zealand are facing longer waits and repeated handovers as companies rush to deploy agentic AI, Genesys found.
The appointments signal a sharper partner-led route to market as the software group pushes AI deeper into customer service systems used by thousands.
Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.
The deal could let customer service teams resolve requests end to end, as Pinkfish adds secure workflow automation across enterprise systems.
The awards highlight how Genesys is leaning on partners to help customers turn AI pilots into wider deployments while managing governance risk.
Rising enterprise spending on AI helped push Genesys Cloud annual recurring revenue to USD $2.8 billion, with international sales nearing 45%.
European firms can now run security monitoring in an EU-only AWS cloud, easing data residency worries as sovereignty pressures mount.
Pressure to simplify fragmented security tools is driving BlueVoyant’s leadership shake-up as John Hernandez takes over as Chief Executive Officer.
Businesses can now run campaign analysis, customer support and checkout tasks across over 30 AI platforms through Adobe's expanded network.
Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
Veeam reshapes its top team with three senior hires to sharpen its global data resilience, security and AI-driven growth strategy.
Proofpoint has appointed Joyce Kim as Chief Marketing Officer to lead its marketing strategy amid rising AI adoption in cybersecurity and data protection.
The hire comes as Isher Capital's outsourcing portfolio lifts UK revenue to £88.3 million a year and targets larger enterprise contracts.
Australia's P&N Group has adopted Genesys-Salesforce CX Cloud to unify P&N Bank and BCU Bank contact centres and cut admin for staff.
Virsae and VOSS have partnered to enhance AI-driven workplace analytics, combining expertise to boost collaboration and customer experience across major platforms.
