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Customer service Stories - Page 72

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Customer service stories

HCLTech & UiPath partner to deliver agentic automation at scale
Digital Transformation

HCLTech & UiPath partner to deliver agentic automation at scale

HCLTech and UiPath have partnered to deliver scalable agentic automation, combining AI and automation to boost business agility and efficiency globally.

By Sean Mitchell • 3 min read • Wed, 4th Jun 2025
Currys rolls out VoCoVo headsets to staff to tackle shop crime
Clean technologies

Currys rolls out VoCoVo headsets to staff to tackle shop crime

Currys is fitting all staff in its 301 UK stores with VoCoVo headsets to combat rising shoplifting and improve communication and safety.

By Kaleah Salmon • 3 min read • Thu, 29th May 2025
The AI tipping point: How contact centres in ANZ are reinventing CX
Data Analytics

The AI tipping point: How contact centres in ANZ are reinventing CX

AI is transforming contact centres in Australia and New Zealand, with 98% adopting it, but human skills and trust remain crucial for success.

By Richard Lundgren • 5 min read • Tue, 27th May 2025
Convenience & trust top price as key to online shoppers in 2025
Customer Experience

Convenience & trust top price as key to online shoppers in 2025

Australian online shoppers now prioritise product range, convenience, and trust over low prices as marketplaces face pricing pressures in 2025, says Pattern study.

By Melvin Hipolito • 3 min read • Thu, 22nd May 2025
UK consumers sceptical of AI's emotional skills in service roles
Customer Experience

UK consumers sceptical of AI's emotional skills in service roles

UK consumers remain sceptical about AI's ability to provide emotionally intelligent customer service, with only 55% believing it can recognise emotions.

By Sean Mitchell • 4 min read • Mon, 19th May 2025

Stories from Other Regions

Customer service stories

Contact centres use AI to balance staffing & wellbeing needs
Customer Experience

Contact centres use AI to balance staffing & wellbeing needs

Contact centres are using AI to flexibly scale staffing in real time, enhancing customer service while protecting employee wellbeing amid rising demand.

By Kaleah Salmon • 3 min read • Thu, 5th Jun 2025
Appian launches Connected Claims 2.0 to transform insurance
Digital Transformation

Appian launches Connected Claims 2.0 to transform insurance

Appian launches Connected Claims 2.0, an AI-driven platform to revolutionise insurance claims with faster processing, fraud detection, and improved customer experience.

By Melvin Hipolito • 3 min read • Wed, 4th Jun 2025
Riverina Water cuts billing times with Infor CloudSuite rollout
Data Analytics

Riverina Water cuts billing times with Infor CloudSuite rollout

Riverina Water's adoption of Infor CloudSuite cut billing times by 30% and reduced rates certificate processing by over six days in NSW.

By Sean Mitchell • 3 min read • Tue, 3rd Jun 2025
UK consumers value store loyalty over brands, research shows
Customer service

UK consumers value store loyalty over brands, research shows

UK shoppers show stronger loyalty to stores than brands, with customer service and rewards driving loyalty, especially among those over 55 years.

By Shannon Williams • 3 min read • Fri, 30th May 2025
UK demand surges for AI prompt engineers as salaries climb
Generative AI

UK demand surges for AI prompt engineers as salaries climb

Demand for AI prompt engineers in the UK soars by over 180%, with salaries reaching up to GBP £87,500 amid growing adoption of generative AI technologies.

By Shannon Williams • 3 min read • Fri, 30th May 2025
Half of UK online shoppers shun retailers with slow refunds
Supply Chain

Half of UK online shoppers shun retailers with slow refunds

Over half of UK online shoppers would avoid retailers slow to refund returns, expecting refunds within 2-3 days, survey finds.

By Shannon Williams • 4 min read • Fri, 30th May 2025
Decathlon expands live video consultations for sports shoppers
Customer Experience

Decathlon expands live video consultations for sports shoppers

Decathlon expands its Visio Store in France, offering free 30-minute video calls with experts for personalised advice across 10 sports categories.

By Kaleah Salmon • 3 min read • Fri, 30th May 2025
MTF receives high commendation for trust in car loan awards
Customer service

MTF receives high commendation for trust in car loan awards

MTF has been Highly Commended in the 2025 Reader's Digest Most Trusted Brands Awards for car loans, highlighting its trusted service in New Zealand.

By Kaleah Salmon • 2 min read • Fri, 30th May 2025
Qualtrics study reveals just 7% of Aussie execs want to lead in AI use for CX
Customer Experience

Qualtrics study reveals just 7% of Aussie execs want to lead in AI use for CX

Only 7% of Australian executives aim to lead in AI adoption for customer experience, risking falling behind in a $2 trillion AUD market, says Qualtrics.

By Melania Watson • 3 min read • Wed, 28th May 2025
How South Africa is unlocking better customer experience for UK businesses
Digital Transformation

How South Africa is unlocking better customer experience for UK businesses

South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.

By Hans Zachar • 4 min read • Wed, 21st May 2025
NormCyber wins Cyber OSPAs award for customer service in 2025
Data Protection

NormCyber wins Cyber OSPAs award for customer service in 2025

NormCyber clinches the Outstanding Customer Service Initiative Award at the 2025 Cyber OSPAs for its innovative Smartbloc dashboard boosting cyber resilience.

By Kaleah Salmon • 3 min read • Tue, 20th May 2025
Nationwide wins Best Use of Customer Insight award
Data Analytics

Nationwide wins Best Use of Customer Insight award

Nationwide wins Best Use of Customer Insight at the Institute of Customer Service Awards 2025 for its work with Medallia and Kantar improving member experience.

By Kaleah Salmon • 3 min read • Tue, 20th May 2025
Kangaroo Island internet at risk as network talks collapse
Customer service

Kangaroo Island internet at risk as network talks collapse

Kangaroo Island residents face possible internet outage from 16 May as supplier Island Wide threatens to cut services amid stalled acquisition talks with Swoop.

By Jed Nykolle Harme • 3 min read • Thu, 15th May 2025